Configuration Management Database | CMDB

• Visibility and control: A strategic CMDB provides live service maps that accelerate triage, enable automated impact analysis, and support risk-aware decisions. Real-time visibility transforms operational responsiveness and reduces mean time to resolution.
• Operational resilience: CMDB relationships power business continuity, disaster recovery, and regulatory reporting for critical services. Understanding dependencies strengthens resilience planning and incident response capabilities. CSDM standardisation: The Common Service Data Model provides the CMDB with a common language, a clear ownership model, and an upgrade-safe structure. CSDM alignment reduces customisation risk and future-proofs the platform.
• Operating-model integration: Embedding CMDB roles and governance within business-as-usual operations sustains data accuracy and builds trust. Integration ensures the CMDB evolves with the organisation rather than becoming static.
• Transformation engine: With comprehensive discovery and relationship mapping, the CMDB informs change success, service design, and portfolio decisions. It becomes a strategic asset for planning and executing transformation initiatives.
• AI-ready foundation: High-quality CMDB context enables AI capabilities, including assistive triage, impact prediction, and automated remediation. Structured, governed data unlocks intelligent automation and proactive operations.

Our comprehensive suite of CMDB services helps organisations progress from tactical inventory to strategic capability, unlocking value at every stage of maturity.

• CMDB strategy and Op Model: align your CMDB to business outcomes and define Configuration Item (CI) ownership, stewardship, and governance frameworks. By embedding these accountabilities in the operating model, we ensure sustained data accuracy and stakeholder confidence in CMDB information.
• CSDM adoption and maturity: establish CSDM foundations and guide organisations through maturity progression: foundation, crawl, walk, run, and fly. Each stage delivers incremental value whilst building capabilities for advanced CMDB use cases and platform longevity.
• Discovery and service mapping: implement discovery tools and complete CMDB relationships to create end-to-end service maps. These maps enable accurate impact analysis, support incident management, and provide the context needed for informed decision-making.
• Data quality and governance: define CMDB standards, relationship rules, and stewardship processes that unlock analytics, automation, and compliance capabilities. Governed data quality transforms the CMDB from a repository into a trusted business asset.
• Resilience and regulatory readiness: leverage the CMDB to strengthen transparency, traceability, and reporting for critical services. This approach supports operational resilience requirements, audit readiness, and regulatory compliance obligations.
• Enablement and change: upskill teams on CMDB roles, CSDM practices, and operating-model integration. Business enablement ensures sustained adoption, reduces resistance to change, and builds internal capability for ongoing CMDB evolution. 

• Outcomes-first foundations: We establish CSDM alignment, define governance, and populate core CI classes. Create the structural integrity needed for future growth by prioritising high-value CMDB data (services, users, locations, applications), then systematically layer infrastructure and relationships. This approach delivers early impact whilst building towards comprehensive service mapping.
• CSDM-guided build: we apply CSDM consistently to standardise CMDB relationships, ownership, and language across all teams. This discipline reduces customisation risk, simplifies upgrades, and ensures long-term platform sustainability.
• Continuous improvement: we treat the CMDB as a living capability, not a one-time project. Through ongoing governance, stewardship, and quality measurement, we prevent data decay and ensure the CMDB evolves with organisational needs.
• Resilience alignment: We leverage CMDB service maps to support incident management, business continuity, and disaster recovery scenarios. This alignment strengthens operational resilience and demonstrates clear business value.
• AI enablement: we ensure CMDB relationships and context are available to AI use cases, including assistive triage, impact prediction, and automated remediation. Quality data becomes the foundation for intelligent operations.