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Programme Assurance and Recovery

Building World-Class Technology Functions:

As technology plays an increasingly critical role in organisations, managing the risks of major technology programmes becomes essential. Airwalk Reply’s Programme Assurance and Recovery services provide an independent, objective assessment of your programme’s ability to deliver expected benefits on time. We offer practical recommendations to address weaknesses and, if needed, can support recovery efforts with experienced delivery professionals across financial services, regulatory bodies, and the public sector.

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Everything you need to know about

Programme Assurance and Recovery

  • Risk Assessment: An external review of your programme ensures confidence in its fitness for purpose and likelihood of success.
  • Regulatory Scrutiny: You need or choose to provide regulators or auditors with an independent programme assessment.
  • Missed Deadlines: Programme milestones are slipping, and you require guidance on optimising organisation and governance.
  • Value Deficiency: Your programme is not delivering the expected benefits, raising concerns about return on investment.

  • Experience: We have a proven track record of managing complex technology deliveries in highly regulated industries, with expertise in both technology and delivery oversight.
  • Impartiality: Our independent perspective ensures unbiased insight, helping to counter optimism bias in programme management and bringing in best practices from across industries.
  • Pragmatism: We provide actionable, real-world recommendations that acknowledge practical constraints, and we can support implementation if needed.

  • Tailored Assessments: We adapt our flexible framework to your needs—whether for a quick readiness check before a major milestone or a full governance review of a multi-year programme.
  • Actionable Recommendations: Beyond assessing risks, we provide clear, pragmatic steps to course-correct delivery and align it with expected benefits and timelines.
  • Programme Recovery: If your team needs support to stabilise and recover a struggling programme, our experienced professionals can lead the turnaround.
  • Programme Assurance: We can establish an independent assurance function for large or complex programmes that reports directly to senior stakeholders, ensuring ongoing oversight and alignment with objectives.

We tailor our assessments to meet the specific needs of your organisation. In shaping our offering, we work with you to understand your concerns, goals, and the timeline for any decision points our work is intended to support.

As we put together our assessment plan, we consider which of five programme domains to investigate and the appropriate level of depth:
  1. Clarity of Objectives and Scope – Evaluating the alignment of programme objectives with your organisation’s strategic goals and ensuring deliverables meet defined success criteria.
  2. Programme Governance and Structure – Assessing the governance framework for decision-making efficiency and accountability, including roles and responsibilities within the programme.
  3. Programme Plan, Schedule, and Controls – Validating timelines and milestones for feasibility and examining risk and issue management processes for effectiveness.
  4. Solution and Vendor Selection – Reviewing the approach to solution and vendor selection and ensuring integration of requirements into this process.
  5. Change Management – Examining stakeholder engagement and communication plans, and evaluating readiness to manage cultural and operational transitions.
Assessments include documentation reviews, interviews with key stakeholders, and facilitated workshops on areas such as risks, dependencies, and communications. We analyse our findings and, where appropriate, provide a maturity or strength assessment scored against industry standards.

Having completed our analysis, we prepare actionable recommendations, including immediate next steps. Our findings and recommendations are presented in a structured format, accompanied by a detailed written report.

If ongoing assurance or recovery services are required, we collaborate with you to design an appropriate service offering and identify a suitable provider. Many of our clients have selected Airwalk Reply for these services, ensuring their programmes remain on track and deliver the expected value.

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