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Technology Operating Models

Building World-Class Technology Functions

A well-structured technology operating model is essential for an effective IT function.

At Airwalk Reply, we understand that each organisation requires a tailored approach to align with its unique structure, objectives, and customers. Our consultants bring decades of leadership experience, applying modern frameworks and industry best practice to assess, design, and implement the right model for your organisation.

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Everything you need to know about

Technology Operating Models

  • Governance and Control – Rigid processes, complex approval chains, and slow decision-making reduce agility and responsiveness.
  • People and Places – Siloed teams, dispersed workforces, and resistance to change create misalignment and inefficiencies.
  • Product and Service Management – Lack of clear ownership and inconsistent prioritisation lead to fragmented strategies and delayed value delivery.
  • Technology – Legacy systems, technical debt, and inconsistent tooling hinder scalability, resilience, automation, and innovation.
  • Data – Poor data quality, fragmented sources, and unclear ownership limit business insights and create regulatory risks.

  • Cost Efficiency – Aligns organisational objectives, reduces duplication and improves investment prioritisation.
  • Risk Mitigation – Enables controlled experimentation, leverages modern technologies, and reduces human error through automation.
  • Alignment with Business Objectives – Embeds feedback loops from customers, partners, and product teams to drive continuous improvement.
  • Operational Efficiency – Modern team structures, clear accountabilities, and continuous delivery increase productivity and visibility.
  • Speed to Market – Integrated DevSecOps, automation, and "as code" approaches enable rapid, secure deployments.

Discovery and Assessment
We work closely with your teams to define business objectives, assess current capabilities, identify gaps, and establish success criteria through workshops, interviews, and technical reviews.

Design and Roadmap Development
We create tailored solutions, system configurations, and a structured roadmap with phased releases. Our approach prioritises quick wins while ensuring long-term strategic alignment.

Execution and Ongoing Support
We provide hands-on implementation, coaching, and iterative refinements. Our maturity model and adoption framework ensure sustainable success, with training and continuous feedback loops built into the process.

Our five-pillar approach ensures a deep understanding of your environment, challenges, and dependencies. This allows us to implement a tailored solution that strengthens your technology function for long-term success.

Our Target Operating Model focuses on:
  • Governance and Control
  • People and Places
  • Product and Service Management
  • Technology
  • Data
By partnering with Airwalk Reply, your organisation will gain a technology operating model that delivers efficiency, resilience, and measurable value.

Client Case Studies

Client: Houses of Parliament Restoration and Renewal
Cloud and Workspace Services

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Client: A major UK-based financial services organisation
IT Service Recovery Mapping

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Client: A leading multinational banking and financial services organisation
Cloud Hosted Data Vault Development

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Client: A major UK-based financial services organisation
Backup and Recovery Target Operating Model

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Client: Major UK-based financial services organisation
Cyber Vault Strategy and Operating Model

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Client: A global payments leader
IT Risk and Operational Resilience Framework Modelling

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Client: A government authority
RFP support to modernise a service desk contract

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Client: A global based financial services client
Modernising IT infrastructure and enhancing Service Management

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Client: An Independent Financial Regulatory Body
Migration from On-Premise to a Modern, Cloud Based Workplace

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Our Clients

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