Cloud Operating Model


Domestic & General (D&G) is the UK’s leading provider of warranty services and insurance cover for a host of domestic appliances and electrical goods. It has 16 million customers, operating in the UK, Australia and multiple European markets.


D&G had begun its cloud journey in earnest, and wanted to ensure it could scale and accelerate its adoption in a secure and effective manner. Without the skills and knowledge in-house, D&G appointed Airwalk Reply to help ensure what it was doing was secure, efficient and delivering the agility it was looking for.


We were engaged to deliver a thorough review of D&G’s cloud operating model, employing the Airwalk Cloud Operating Model Framework, assessing its journey to date across governance, risk, security, architecture, tooling, skills and people.


We identified a number of foundational areas that required focused attention, with several recommendations for optimisation and acceleration. These were accepted by the IT exec at D&G. The company is well into the process of driving them forward into the next phase of its cloud-adoption programme.